Refund Terms

1. Introduction

Welcome to FELENTHRA. These refund terms outline the policies and procedures regarding refunds for services provided by FELENTHRA. By engaging our services, you agree to these terms.

2. Eligibility for Refunds

FELENTHRA ensures customer satisfaction and will evaluate refund requests on a case-by-case basis. Refunds may be granted under the following circumstances:

• Services not delivered as promised
• Significant delays in service delivery
• Technical issues that prevent the utilisation of purchased services

3. Non-Refundable Services

Certain services provided by FELENTHRA are non-refundable. These include but are not limited to:

• Consultation services once delivered
• Custom or bespoke service solutions
• Digital products provided and downloaded

4. Refund Process

To request a refund, please contact our customer support team at [email protected] with the details of your purchase and the reason for the refund request. Our team will review your request and respond within 7 business days.

5. Timeframe for Refunds

If approved, refunds will be processed within 14 business days from the approval date. Please note that the time it takes for a refund to reflect in your account may vary depending on your financial institution.

6. Modifications to Refund Terms

FELENTHRA reserves the right to modify these refund terms at any time. Any changes will be posted on our website, and it is your responsibility to review the terms regularly.

7. Contact Information

For any questions or further clarification, please contact us at [email protected] or call us at (555) 123-4567.